Frequently Asked Questions
Everything you need to know about shopping with The Poke Court
What is the standard shipping timeframe for orders?
We typically process orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on your location.
How do I determine my correct size?
Each product page includes a detailed size chart with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request for a refund or exchange.
Are your materials sustainably sourced?
At The Poke Court, we prioritize quality and ethics. We use premium organic cotton and recycled blends where possible, ensuring our fashion is both durable and environmentally conscious.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.